Buying and Selling Guide for Thriftfluencer

FAQ for Buyers:

Is there a shipping fee? No! Because items are being shipping from a variety of locations, shipping is always free.

I purchased an item that was not as described. What should I do? Please email Laura right away (Laura@blackcoffeebeautiful.com) for further instructions. We strive to make sure each item is received in the exact condition it was described and shipped. Sellers will typically take photos of their items prior to being placed in the package to ensure items are received in the same condition they were shipped in.

You only have 48 hours to initiate a return, so please thoroughly examine your item when it is received.

When will my item arrive? If you need any item expedited, please email Laura@blackcoffeebeautiful.com. Otherwise, sellers will try to ship all items within 24 hours, priority mail (or the equivalent if using another carrier).

What types of payment do you accept? We accept all major credit or debit cards plus Apple Pay and Paypal.

FAQ for Sellers:

What makes Thriftfluencer different than other sites for used goods? Thriftfluencer is just other bloggers and influencers. We have SO much power in our numbers ladies! By sharing our items (and others’ here on this site) with our followers and subscribers, we all have a better shot of succeeding (aka, selling).

Thriftfluencer keeps 5% of sales, far far less then other sites, there are NO insertion fees. Actually there are no hidden fees at all. You pay the one-time membership fee and you’re done.

How much can I make using Thriftfluencer? How much you make is determined by how much you sell and how many items you list. Thriftfluencer will keep 7% of the sale of each item, much lower than fees from other sites.

How do I figure the shipping for my item? Visit USPS.com for an estimate. Remember, customers do not pay a separate shipping fee, so price your items accordingly.

How should I price my items? That’s entirely up to you! I personally like to use similar sites to check the prices on similar or the same items I am selling. You can also “price to sell” and price the item under what you’ve found on other sites.

What kinds of items can I sell on Thriftfluencer? You are more than welcome to sell new and gently used designer goods, and other items from your favorite shopping locations. Small home goods, and new beauty/makeup products are also acceptable.

What should my pictures look like that I submit? Clean and uncluttered. At least one image should be a basic white or light background. The other images should show the details or even the product in use (images you’ve already taken for your blog or social accounts). What would you want to see prior to purchasing from an online store? Think about that when submitting your pictures. Images should be shot in a square format (1:1).

Should I tell potential customers if my product is damaged? Yes, yes and yes! If items are not as described when received, customers will have the option for a refund. It would be wise to even show a picture with the damaged area included. Please price accordingly if selling something with wear-and-tear or other marks.

When will I get paid after an item sells? A customer will have 48 hours after receiving their items to ensure they are described. Payouts will be sent via Paypal or Venmo the Friday after that point.

What happens if a customer says the item is not as described? You are encouraged to take pictures prior to sending out your items, however, there are people who are just never happy. Each case will be reviewed, but keeping the customer happy always be the priority.

Do you have any affiliate program? Not yet, but stay tuned….

Have a question you didn’t see the answer to above? Please submit it using the form below!

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